Finatso care
Returns Center
Begin a return within 30 days of delivery. Every request is reviewed before return documents are issued, so please wait for approval before mailing your piece.
Before you begin
- Have your order number and billing email ready.
- Select each item and quantity you want to return.
- For damaged, defective, or incorrect items, take clear photos.
- Keep the item until your private status page shows return documents.
Return postage
For approved damaged, defective, or incorrect-item requests, Finatso provides return postage. For approved change-of-mind, not-as-expected, or other requests, return postage is the customer’s responsibility.
Submitting a request begins a review and does not automatically approve a return, exchange, credit, or refund. A craftsmanship concern may instead qualify under our 60-Day Craftsmanship Guarantee.
Step 1 of 2
Find your order
Enter the order number and the billing email used at checkout. Your details are used only to verify the order.